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FAQ’s

Why can’t I see prices?

You have to be a registered designer (or agent) to see prices.  If you are already a registered designer, then you’ll need to make sure you’re logged in.

How do I log in?

Click here.  Your login is usually your email address.  If you’ve forgotten your password, click here.

I’m trying to order an area rug, how do I enter the measurements?

After you select the color variation you want to order, you will need to enter the finished length and width in the boxes provided.  The length and width need to be entered in feet (no inches), so 4 feet 6 inches would be 4.5… do not use ‘ or ” marks, just numbers.

I can’t do math.  How do I know what 6 feet 3 and 1/2 inches is in fractions of a foot?

We have a handy “Inches to Feet” calculator on most items!  Or, you can always use this one:

We know that 6 feet is 6 feet, so just enter 3.5 into the box for inches and click the convert button.  You should get: 0.292 feet.  So including your 6 feet, that’s a total of 6.292 feet.

We also have this cheat sheet you can use for more common conversions: